{(() => {
// Honest delivery channel — Volt only texts if textOptIn, and only
// emails if an address was given. Never claim "texted" when neither.
const viaSms = !!data.textOptIn;
const viaEmail = !!(data.email && data.email.trim());
const confirmVia = viaSms
? `Confirmation texted to ${data.phone || 'your phone'}`
: viaEmail
? `Confirmation emailed to ${data.email}`
: 'We’ll reach out to confirm the details';
const withLink = viaSms || viaEmail ? ' with your appointment portal link.' : '.';
if (booked) {
const rows = [['Confirmed', confirmVia + withLink]];
if (viaSms) {
rows.push(['Day before', 'Reminder text with your arrival window.']);
rows.push(['Day of', 'On-the-way text when your technician heads out.']);
}
rows.push(['After', 'Invoice within 24 hours. Pay online or by check.']);
return rows;
}
if (isQuote) {
return [
[viaSms || viaEmail ? 'Within 1 hour' : 'Next', confirmVia + '.'],
['Within 24 hours', 'Written quote — itemized, no surprises.'],
['Your move', 'Approve online and pick a time, or call us with questions.'],
];
}
// After-hours bookings can't be confirmed "within the hour" — Volt's
// confirm SLA sleeps until morning, so promise the honest timing.
const confirmWhen = afterHours ? 'First thing tomorrow' : 'Within the hour';
const confirmCopy = viaSms
? `We’ll text ${data.phone || 'your phone'} to confirm your time.`
: viaEmail ? `We’ll email ${data.email} to confirm your time.` : 'We’ll reach out to confirm your time.';
return [
[confirmWhen, confirmCopy],
['Once confirmed', 'You’ll get your appointment details, portal link, and reminders.'],
['Your move', 'Reply or call us to adjust anything.'],
];
})().map(([when, what], i, arr) => (
))}